We are happy to give you a full refund (excluding any postage charges incurred). You may return items to us, at any time within one month of receipt, for any reason. If you would like to pay directly to our bank, this is also an option when you check out.ĩ Windermere Road, Papanui, Christchurch 8053, New Zealand These include Visa, Mastercard, JCB, Delta Visa, Electron Visa. We accept all major credit cards and debit cards, and Paypal. If the parcel has been sent on an Express or other Signed for service, the tracking number will be on this email. When your order is despatched from our warehouse, you will receive an email advising you of this. If your parcel has not arrived with 3-4 working days, please advise us by email to: or phone us on 0210372977 9.00am to 5.00pm Monday to Friday. If this is not acceptable to you, we will refund your money straight away. If for any reason there is a delay, we will inform you immediately of the expected delivery date. These deliveries do not need to be signed for. It does not guarantee Saturday delivery (although we have experienced that they do occasionally deliver such parcels on Saturdays). This service is available Monday to Friday for orders placed before 12:00 noon. For orders placed after 12.00 noon, these will be sent the next working day.Įxpress delivery is a 1-2 day service provided by NZ Post Courier service. For orders placed before 12.00 noon, these will be sent the same day. We despatch all orders within 1 working day of receiving your order, by NZ Post services. United Kingdom, Jersey and Guernsey & BFPO addresses The postage charge for all European countries is NZD$30 - this is a tracked service. The postage charge for all Australian orders is NZD$15 Standard delivery 3-7 working days (tracked) - NZD$5.95Įxpress courier delivery 1-4 working days is NZD$9.95 (normally 1-2 days). Orders placed during this time will be shipped Wednesday 18 January. NOTE: Our warehouse is closed for shipping from Sunday 8 January to Tuesday 17 January.
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